FIPA Activities

MEETING WITH THE REPRESENTATIVES OF THE COMPANY TELEPERFORMANCE DOO

9/17/2021

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Representatives of the FIPA Agency, the Ministry of Economy of the Canton Sarajevo and the Municipality of Novo Sarajevo had a meeting with director and higher official of Telepreformance doo.

Teleperformance SE (TP) is an international company with headquarters in France, but the founder in BiH is its company from Germany. The company provides customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 383,000 employees across 450 contact centers in 83 countries and serves over 170 markets.

In Bosnia and Herzegovina, the company employs 600 employees with intention to increase number of employees.

 During the meeting it was discussed about open issues that company identified for the period of its operation and an overall conclusion is that governments of all levels in BiH should have been more investor oriented, since understanding of investors and their needs at the end produce effects and more results for country economy. 

It is important to mention that company is satisfied with labor force in BiH, and they expect to increase significantly the number of employees, but also recognizable support from government side should be provided, and bureaucracy/administration need to be more effective.

The meeting was organized as part of Aftercare program – Post Investment Support to Investors in BiH (Aftercare program is organized with technical support of IFC and British Embassy in BiH).

Testimonials & Success Stories
 

Global Investment Promotion Best Practices 2012 of the World Bank has cited one example of support that FIPA provides to foreign investors who are running business in Bosnia and Herzegovina in order to contribute to increase the flow of foreign capital in the country.

The article said:  

„The Foreign Investment Promotion Agency (FIPA) of Bosnia and Herzegovina was an early convert to the idea of providing facilitation services to agribusiness investors as a way to maximize the positive impact of agriculture on the economy.

In 2007, for example, FIPA assisted a Dutch food processing company establish a US$1.6 million production facility to process unused milk ingredients into value-added products in Sarajevo to sell to markets in Eastern Europe and the Middle East.

As part of its aftercare program, FIPA assisted the company with its expansion plans. Among other things, the agency helped facilitate veterinary permissions, navigate various bureaucratic hurdles and played an important role in securing funding for the company’s expansion. It also helped develop a network of local suppliers and customers. As a result of these efforts, the Dutch investor developed stronger links with the Bosnian economy, thus increasing the positive spillover effects on the local economy.

Currently a new investment to establish a drying facility for milk powder is under way. This will further expand the processing facilities of unused milk ingredients. This additional planned investment is worth approximately US$2.8 million, thus nearly trebling the company’s original investment in the country“.

 

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